Statistically only 4% of dissatisfied customers ever complain. As business owners and managers you may think that because you haven’t heard any complaints lately, things must be going well. Not true. A business may never hear from 96% of its customers and of those customers 91% just go away because they feel that complaining will not do them any good. [Click on Pic to learn more]
As we all know, the tourism industry in Manitoba has been experiencing a variety of challenges over the past few years, which has had a direct effect on the sustainability of many businesses and in some cases caused them to fail. Some of the reasons can be attributed to new US border requirements, a high Canadian dollar, high fuel prices and a reduction of US tourists because of their economy. [Click on Pic to learn more]
Many business owners are planning to sell their business within the next 5 to 10 years. If you’re one of them, using your business skills to think like a buyer can help you increase your exit proceeds. Consider the following buyer tactics and issues in your sales process… [Click on Pic to learn more]
Includes: What’s New at MTEC, Customer Service – Fluff?, MANITOBA BEST Recognition Program, June Training, Industry Corner, Your Employees May be Ready for Professional Certification, and much more. [Click on Logo to learn more]
