News Archive: MTEC

“What If Your Customers Don’t Complain?” Manitoba Tourism Education Council

“What If Your Customers Don’t Complain?” Manitoba Tourism Education Council

Statistically only 4% of dissatisfied customers ever complain. As business owners and managers you may think that because you haven’t heard any complaints lately, things must be going well. Not true. A business may never hear from 96% of its customers and of those customers 91% just go away because they feel that complaining will not do them any good. [Click on Pic to learn more]

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“What If Your Customers Don’t Complain?” Manitoba Tourism Education Council

“Formula for Success: Manitoba Tourism Education Council Expands Training to Include HR, Business and Customer Service” by Shannon Fontaine, CEO, MTEC

As we all know, the tourism industry in Manitoba has been experiencing a variety of challenges over the past few years, which has had a direct effect on the sustainability of many businesses and in some cases caused them to fail. Some of the reasons can be attributed to new US border requirements, a high Canadian dollar, high fuel prices and a reduction of US tourists because of their economy. [Click on Pic to learn more]

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