“Formula for Success: Manitoba Tourism Education Council Expands Training to Include HR, Business and Customer Service” by Shannon Fontaine, CEO, MTEC

Aug 26, 2011 | Corporate Member News

Shannon Fontaine

As we all know, the tourism industry in Manitoba has been experiencing a variety of challenges over the past few years, which has had a direct effect on the sustainability of many businesses and in some cases caused them to fail. Some of the reasons can be attributed to new US border requirements, a high Canadian dollar, high fuel prices and a reduction of US tourists because of their economy.   

When the economy is good and customers are abundant some of the issues that you face as a business manager/owner are the same as when revenues are suffering. Having good human resource knowledge and skills are critical to business success at any time. Knowing how to hire the right staff, provide them with training, pay them competitively and keep them motivated, is key to operating a successful business.  

When customers stop coming to your business, for any reason; that is when you need to have good marketing and sales skills.  You need to know how to attract new customers.  Once you get them, you need to know how to keep them coming back by offering a quality product and providing exceptional customer service. 

Many of us in the tourism industry, as well as in many other industries, have started at entry level positions and been promoted to supervisory/management positions without any formal training.  We have learned on the job and gained a really good understanding of the day-to-day operations of the business, but never really learned business skills that would greatly increase our chances of being successful in these positions. 

Now, more than ever, businesses in the retail, hospitality and tourism industries need to stay competitive. Learning how to market your business, sell your business to “full capacity” and gain a greater understanding of taxation and liability issues that face your industry will give you a far greater chance of being successful in any economy. 

MTEC has expanded its training to include HR, Business and customer service training. Training is customized for owner/operators, managers, supervisors and front line staff.  This was a logical step for us; to assist businesses in the retail and tourism industries to remain sustainable. 

For more information, please call Shannon Fontaine, CEO Manitoba Tourism Education Council (MTEC) or Tom McFee, Business Services Coordinator 204- 975-7437. 

Check out the MTEC & SAFE Hospitality “Turning Training into Success” Keeping Your Business Profitable in Any Economy Conference on October 19, 2011. To be held at the Greenwood Inn & Suites in Winnipeg. Click here to learn more.

About MTEC:

It is our mission to enhance the performance and ensure the sustainability of Manitoba’s tourism and hospitality industry by delivering relevant training and human resource development.  

Established in 1989, MTEC has worked with thousands of tourism professionals from throughout the province to provide training or resources to support their business and training/human resource goals. We ensure our training and certification programs are practical, relevant and cost-effective.

Learn more here.

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