Historically, the Canadian food and consumer products industry has developed surprisingly few industry-accepted supply chain performance metrics that are broadly tracked. This makes comparative benchmarking very challenging. The only common customer service metric is “case fill rate”—the number of cases ordered, compared to the number of cases received—and even then, not every company reports this metric.

This lack of metrics represents a challenge to food and consumer products companies—individual companies are unable to quickly monitor whether they are keeping stride with others in their industry. But it also represents a significant opportunity—if more metrics are established and embraced by the industry, it could provide individual companies with a better understanding of how they are meeting their customer promise and serve as a platform for greater collaboration within the industry as a whole. 

This publication is meant to be a stepping stone towards providing a platform for meaningful comparisons and collaboration for the Canadian food and consumer products Industry.

Click here to read the Executive Summary.

About KPMG

KPMG LLP, the audit, tax and advisory firm (kpmg.ca), a Canadian limited liability partnership established under the laws of Ontario, is the Canadian member firm of KPMG International. KPMG International’s member firms have 140,000 professionals, including more than 7,900 partners, in 146 countries.

The independent member firms of the KPMG network are affiliated with KPMG International, a Swiss entity. Each KPMG firm is a legally distinct and separate entity, and describes itself as such.

Access the KPMG Canada website here.