Even more convenient banking hours for many Canadian communities
TD Canada Trust today announced that it is increasing branch hours and introducing seven day banking across the country. Beginning February 13, 2011, more than 300 TD Canada Trust branches in almost 90 communities across Canada will serve customers seven days a week, including Sundays from noon to 4 p.m. This means that some branches will be open for business as many as 72 hours a week.
“TD Canada Trust has been the leader in convenient hours among Canadian banks for more than 30 years,” said Kerry Peacock, Executive Vice President, Branch Banking, TD Canada Trust. “Our promise to customers is comfortable banking, which means superior service and convenience – that’s how we compete. We already have the longest banking hours in the country, 50% more than our competitors, and soon we’ll have branches open to serve customers all week long, when it’s convenient for them.”
“We talk to our customers regularly so we know that, given their busy work and personal lives, they appreciate the ability to do their banking at a branch when it suits their schedule, whether it’s first thing in the morning, in the evening or on the weekend,” added Peacock. “With this move we’re pleased to offer them an additional day to do their banking, pay their bills, seek financial advice and apply for a loan or a mortgage – whatever they need to do.”
TD Canada Trust has been ranked first in customer service among the five major Canadian banks for five years in a row by J.D. Power and Associates and for six years in a row by Synovate.
TD Canada Trust serves approximately 11 million personal, small business and commercial banking customers across Canada through an expanding network of over 1,100 branches and 2,600 ATMs, as well as via EasyLine telephone banking and EasyWeb Internet banking.
J.D. Power and Associates 2010 Canadian Retail Banking Customer Satisfaction Study(SM) rated TD Canada Trust highest in satisfaction among the big five Canadian retail banks for the fifth year in a row, based on account activities, account information, product offerings, facility, fees and problem resolution.
Synovate ranked TD Canada Trust first among the big five Canadian retail banks for the sixth year in a row, based on highest scores in value for money, values my business, products and services excellence, ATM banking excellence, online banking excellence, recommend to friends and family and overall customer service excellence.
About TD Bank Financial Group
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Financial Group. TD Bank Financial Group is the sixth largest bank in North America by branches and serves more than 18 million customers in four key businesses operating in a number of locations in key financial centres around the globe: Canadian Personal and Commercial Banking, including TD Canada Trust and TD Insurance; Wealth Management, including TD Waterhouse and an investment in TD Ameritrade; U.S. Personal and Commercial Banking, including TD Bank, America’s Most Convenient Bank; and Wholesale Banking, including TD Securities. TD Bank Financial Group also ranks among the world’s leading online financial services firms, with more than 6 million online customers. TD Bank Financial Group had CDN$603 billion in assets on July 31, 2010. The Toronto-Dominion Bank trades under the symbol “TD” on the Toronto and New York Stock Exchanges.
For further information: Barbara Timmins, Corporate and Public Affairs, TD Bank Financial Group, 416-307-6498, [email protected]; Kelly Hechler, Corporate and Public Affairs, TD Bank Financial Group, 416-982-2469, [email protected]